If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you may vary. (excluding damaged/defective products or wrong products delivered by the Hotpack Global team) or send your item to Hotpack FZCO Dubai Branch, National Industries Park, Plot Number TP 020501, Jabel Ali, Dubai.
The Customer will need to pay the shipping charges (15 AED) for any product return. If you need to exchange it for the same item, send us an email at Shipping We only replace items if they are defective or damaged. Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at Items on promotion (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days from the date of cancellation. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item not in its original condition is damaged or missing parts for reasons not due to Hotpack Global teams error.
The customer will need to Call our Customer Service Department on +971 528407340 or fill our Return request form to initiate the return process. Please note, If the number of quantity for return is above 5 Carton there will be a charge of up to AED 50 depending upon the weight of the product Used, damaged or altered products may not be returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Items may be returned or exchanged with 14 days of receipt in case of product defect.
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